We're very sorry that this has happened, and a few things could have occurred.
First, we did not receive valid contact information or did not receive a payment at all.
Second, check your spam box, it's very likely to be in there. If you don't find it there check the billing center's e-mail tab.
Third, it is a glitch in our system and you just need to create a ticket here, and we'll help you resolve it!
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