Frequently Asked Questions
What are the specs of your servers?
Our servers are each equipped with two very fast NVMe SSD drives, 6x faster than a regular SSD. We also use Intel Xeon E5-1650v4 processors with a clockspeed up to 4.0GHz and DDR4 ECC 2133 MHz RAM. All of our servers have a 1Gbps uplink and 480Gbps DDoS protection.
Where are your servers located?
We offer Minecraft server hosting in North America in Europe at the following locations:
- North America - Montreal, QC, Canada
- Europe - Gravelines, France
Can I get a free trial / do you have money back guarantee?
We do not provide free trials, we do however have a 7-day money back guarantee. In case you are not satisfied with your services at Withernode, you can request cancellation and submit a ticket with a refund request. If this request is sent within 7 days after placing the order, we will then refund your payment.
How long does the setup take?
Your server will be created instantly once we receive your first payment. All server details you need to get started will be sent to you through e-mail right away. In case your server was not set up automatically, submit a ticket or ask one of our staff members through the live chat.
What control panel do you provide for Minecraft Hosting?
We use the latest version of the Multicraft panel for all of our Minecraft server hosting packages. Multicraft allows you full control of your server including an online console, FTP access, selecting Multiple jars including custom ones and much more!
Can I use my own jar file?
Yes, you can use your own jar file! Just upload the file to the base directory of your server and rename it to custom.jar. Then just select "Custom JAR" from the jar dropdown. Save the settings and restart your server and you're ready to go!
Can I move my server to another location?
Yes, you can! Please submit a ticket to request a transfer to another location. Changing the location of your server will change the IP address.
When I join the IP of my server it looks like I join a different one!
Please check if you are using the right IP address and including the right port. You should enter your IP address and port in the Minecraft client like this: 127.0.0.1:25678 where 127.0.0.1 is your IP address and 25678 is your port. If you are not including the right port, you may automatically be connected to the server of someone else. If you do not want a port, you can purchase the "dedicated IP" addon.
How can I get a server IP like play.example.com?
In order to be able to join your server with the address "play.example.com", you will need to register the domain name "example.com". You can register a domain name at a domain name registrar company, we would recommend NameCheap or GoDaddy for that. Once you have that domain name, you can point it to your server at Withernode using a DNS-record. You can read more about this in our knowledgebase.
How do I get my free Buycraft and Enjin trials?
After completing your order, you will get an email with your account information. On the bottom of that email, you will see a link to activate the Enjin and Buycraft trials. Enjin and Buycraft trials are included with all of our plans.
Why am I charged in EUR instead of my own currency?
We always charge in EUR because this is the main currency in the country Withernode is located (The Netherlands). Pricing on our plans page is provided in multiple currencies with the current conversion rate (updated every hour) to make it easier for you to see what it would cost in your currency. Your payment processor will automatically convert the amount in EUR to the currency you use.
What payment methods do you accept?
We accept the following types of payment: PayPal, Credit card, Paysafecard, iDeal.
What is a Dedicated IP?
A Dedicated IP is an IP that will be dedicated to your server and won't be shared with other customers. Your server will run on the default port 25565. This means your players can connect to your server without having to enter any port numbers following after the IP address.
What happens if I don't pay for my server?
Unpaid servers will be switched off 5 days after their due date. The server will stay suspended for 30 days from then, after which the files will be terminated if payment has not been received.