If you're a Japanese resident looking for a regulated crypto exchange to trade Bitcoin or Ethereum with Japanese Yen, BITPoint Japan sounds like a safe bet. It’s backed by a TSE-listed company, registered with Japan’s Financial Services Agency, and promises zero trading fees. But here’s the problem: as of February 2026, you can’t actually trade on it. Not even a single order goes through. The platform is silent. No volume. No updates. No liquidity. It’s there on paper, but not in practice.
What BITPoint Japan Actually Offers
BITPoint Japan launched in March 2016 as a subsidiary of Remix Point, which is tied to SBI Holdings. It was built for one purpose: to give Japanese users a compliant way to buy and sell crypto without stepping into the wild west of unregulated platforms. It supports spot trading in JPY pairs for Bitcoin, Ethereum, Litecoin, Ripple, and Bitcoin Cash. There’s no margin trading beyond 1:5 leverage, and no derivatives. That’s it.The interface has two modes: a simple version for beginners and a PRO mode with candlestick charts and order book depth. It works on desktop and mobile. Account setup requires full KYC - ID, proof of address, and a selfie. That’s standard in Japan. But here’s the twist: despite being FSA-registered, BITPoint doesn’t publicly list its license number. That’s not normal. Other regulated exchanges in Japan, like Coincheck or Bitflyer, display theirs clearly. The lack of transparency raises red flags, even if the registration itself is real.
Fees That Look Too Good to Be True
BITPoint claims 0% commission on spot trades. That’s rare. Most exchanges charge 0.1% or more. Even better, the spread on BTC/JPY is around 0.1%, compared to the industry average of 0.2%. That means you pay less when buying or selling. Withdrawal fees are $30 USD - steep, but not unheard of. Minimum deposit is $100. So far, so good.But here’s the catch: if you can’t deposit, you can’t benefit from low fees. If you can’t withdraw, low fees don’t matter. And that’s where BITPoint falls apart.
The 2019 Hack: What Really Happened
In late 2019, BITPoint got hacked. The attack wasn’t small. Around $32 million in crypto vanished - $23 million from users’ wallets, the rest from the company’s own funds. Bitcoin, Ethereum, Litecoin, and Bitcoin Cash were all emptied. Both hot and cold wallets were breached. The hack started with a Ripple remittance error, which triggered a system alert. By the time they noticed the breach, it was too late.What happened next is unusual. BITPoint didn’t vanish. They didn’t blame users. They halted all operations - deposits, withdrawals, new accounts - and worked with Japanese authorities. They eventually reimbursed affected customers. That’s rare in crypto. Most exchanges just freeze funds and disappear. BITPoint paid back users. That’s a point in their favor.
But here’s the thing: after the hack, they never fully recovered. The platform never regained trust. And now, years later, it’s gone quiet.
Current Status: Is BITPoint Even Operational?
As of February 2026, tracking platforms show BITPoint Japan with zero daily trading volume. No trades. No orders. No liquidity. You can’t see the order book. You can’t check price depth. There’s no market activity. That’s not a glitch. That’s not a maintenance pause. That’s a dead exchange.Compare that to Coincheck or Zaif - both are active, with hundreds of millions in daily volume. BITPoint doesn’t even show up on trading charts. Their website hasn’t posted an update in over a year. No blog. No Twitter. No Telegram. No announcements. It’s like the company forgot it existed.
User Experience: Friendly Interface, Terrible Support
The app and website are clean. Easy to navigate. Even for someone who’s never traded before. That’s a win. But the moment you need help, everything falls apart.Users report withdrawal delays of weeks - sometimes months. Some say they submitted withdrawal requests and never got a reply. Others say support answered, but never fixed anything. Customer service ratings are 2 out of 5. That’s the lowest score among Japan’s major exchanges. When you’re trying to move money out of crypto, slow support isn’t just annoying - it’s dangerous.
Traders also mention slippage during market spikes. If Bitcoin jumps 5% in 30 seconds, BITPoint’s system doesn’t react fast enough. Orders get filled at worse prices than expected. That’s not a feature - it’s a flaw.
Why You Should Avoid BITPoint Japan in 2026
Let’s cut through the noise. BITPoint Japan has:- Regulatory backing - yes
- Low fees - yes
- Good interface - yes
- History of reimbursement after a hack - yes
- Zero trading activity - yes
- Broken withdrawals - yes
- No customer support - yes
- No updates since 2024 - yes
That last group isn’t a coincidence. It’s a pattern. The platform is technically alive, but functionally dead. You can’t trade. You can’t withdraw. You can’t get help. Regulation doesn’t matter if the exchange isn’t working.
For Japanese users, there are better options. Coincheck, Bitflyer, and GMO Coin are all FSA-regulated, active, and have real liquidity. They have 24/7 support. They update their platforms. They post news. BITPoint doesn’t.
What Could Bring BITPoint Back?
If BITPoint wanted to revive itself, they’d need to do three things:- Publicly release their FSA license number and audit reports
- Restart trading with visible volume and liquidity
- Fix their customer support system - hire real people, not bots
None of that has happened. There are rumors of internal restructuring, but no proof. No press releases. No announcements. No user emails. If they’re still trying to fix things, they’re doing it in complete silence.
Final Verdict
BITPoint Japan looks good on paper. It has the right credentials. It had the right intentions. But right now, it’s a ghost. You can’t trade. You can’t move your money. You can’t get help. Regulation doesn’t mean safety if the exchange is offline.If you’re looking for a regulated crypto exchange in Japan - go with Coincheck or Bitflyer. They’re active. They’re transparent. They respond. BITPoint? It’s a relic. A cautionary tale. A platform that once promised security, but now offers only silence.
Is BITPoint Japan still a regulated crypto exchange in 2026?
Yes, BITPoint Japan is still registered with Japan’s Financial Services Agency (FSA) as of February 2026. However, while the regulatory status remains on paper, the platform is not actively operating. Registration doesn’t guarantee functionality - and without trading, deposits, or withdrawals, the regulation is meaningless to users.
Can I still deposit or withdraw funds from BITPoint Japan?
No. Multiple users report that deposits and withdrawals have been frozen since early 2024. The platform’s withdrawal system is non-functional, with no clear timeline for restoration. Even users who submitted requests in 2025 have not received their funds. There are no official statements confirming whether this is temporary or permanent.
Why does BITPoint Japan have zero trading volume?
The platform has been inactive since 2024. No trades are being executed. No order books are visible. This is likely due to a combination of internal operational failure, loss of user trust after the 2019 hack, and failure to rebuild liquidity. Without market makers or active traders, the exchange cannot function - even if the software is still running.
Is BITPoint Japan safe to use for long-term crypto storage?
No. Even if you could deposit, BITPoint’s security infrastructure has not been independently verified since the 2019 breach. Cold wallet storage is not confirmed. There are no public audits. With no trading activity and no transparency, storing crypto on BITPoint carries high risk. Use a hardware wallet or a fully operational exchange instead.
What are better alternatives to BITPoint Japan for Japanese users?
Coincheck, Bitflyer, and GMO Coin are all FSA-regulated, actively trading, and have reliable customer support. They offer JPY deposits, low fees, real-time trading, and clear withdrawal processes. Unlike BITPoint, they update their platforms regularly and respond to user concerns. These are the only Japanese exchanges that should be considered for active trading in 2026.
